From Purchase to Departure

Day of Purchase

Sales Floor

① Purchase items at the sales floor at the tax-inclusive price.

Tax-refunds Counter

② Complete the tax refund procedure at the Tax Refunds Counter.

At Departure (Within 90 Days of Purchase)

Customs

③ Before checking in your baggage, complete customs verification using a tax refund terminal at the airport or seaport.

Airline Counter

④ Check in your baggage at the airline counter.

Refund After Customs Verification

 

⑤ The refund will be issued at a later date after customs verification and approval are completed.

• Day of Purchase

  1. Pay the tax-inclusive price at the Shop

  2. Complete the tax-free procedure at the Tax-refunds Counter

• At departure (within 90 days of purchase)

  3. Complete customs validation at the airport/seaport tax-free terminal before checking your baggage.

  4. Check your baggage at the airline counter

  The refund will be processed after the customs validation.

• Eligible Items

  Same-day purchases totaling JPY 5,000 or more (excluding tax) at eligible shops qualify for tax-free shopping. Receipts may be combined.

  * Ineligible items

  1. Gold and platin bullion

  2. Gold coins and platin coins

  3. Items that are exempt from consumption tax

  4. Service fees

  *Only items that you can carry with you when departing Japan are eligible for tax-free shopping.

Eligible Persons

• ■ Foreign Nationals

  ※Non-residents who have been in Japan for less than six months since entering Japan. (Diplomats, officials, and U.S. military personnel are exceptions.)

  ① Temporary visitor, diplomat, or official

  ② Persons granted landing permission for a port of call, cruise ship tourism, transit, crew members, emergency landing, or distress.

  ③ Members of the United States Armed Forces, etc.

• ■ Japanese Nationals

  Persons who can confirm that they have been in Japan for less than six months since their temporary return to Japan, and who can also prove continuous residence outside Japan for two years or more.

  * Requires a copy of the Koseki no Fuhyō (Family Register Attachment), a Residency Certificate, or an Individual Number Card (My Number Card).

  * For eligible Japanese citizens, continuous two-year overseas residence is verified using qualifying documents covering the period from their scheduled departure date (or overseas settlement date) to their latest date of entry (the landing or return date stamped in their passport). The Koseki no Fuhyō (Family Register Attachment) and the Residency Certificate must have been issued within six months prior to this latest date of entry.

Tax-refunds Procedure

• The purchaser must bring the following to the Tax-refunds Counter on the day of purchase.

  • Passport (Valid entry stamp) or Visit Japan Web
  • Items purchased on the same day
  • Same-day receipts (receipts from other dates are not accepted)
  • Credit card or payment app used for purchase (if applicable)

• Notes

  • For items priced at JPY 1,000,000 or more (excluding tax), please present the purchase record form issued by the shop.
  • The name on the passport must match the name on the credit card or payment app.

Available Tax Refund Methods

• • The refund will be issued at the airport. For more information, please inquire at the Tax Refunds Counter.

Important Notice Regarding Tax Refunds and Removal of Goods

Complete customs validation before departing Japan No Customs validation = No refund

• • Take tax-free goods out of Japan within 90 days of purchase.
  • Present your passport at Customs (e.g., tax-free terminal) for customs validation when departing Japan. Without customs validation, you will not receive a refund.
  • Present all tax-free goods if requested by Customs. If even one item cannot be presented, no refund will be issued for that transaction.
  • Items used or consumed before departure are not eligible for a refund.
  • After customs validation, the goods must be taken out of Japan without delay. Failure to do so may result in payment of consumption tax and penalties.
  • Laws and regulations in some countries/regions may prohibit the importing of agricultural, livestock, and marine products.
  • No returns or exchanges after the Tax-free Procedure.
  • Complete customs validation before checking your baggage.Please arrive at the airport or seaport well in advance.

A Tax Refund Service Fee applies to refunds. The Tax Refund Service Fee is up to 2.3% of the purchase amount (excluding tax).